Coworking & Serviced Office Operations

Running a coworking space, serviced office or other flexible workspace requires expertise in everything from business planning, HR & customer service to revenue management, marketing and technology know-how plus everything in between.

Our operational plans are tailored to each individual space and are based on years of experience in the flexible working sector as well as new trends and practices and cover everything needed in order to set up, manage and operate a thriving and profitable and growing space. Come to us for advice.

 
 

The creation and development of operational and protocol manuals for day-to-day management, operational structuring and planning. Core areas include:-

 
  • Centre Manager/Community Manager role and responsibilities
  • Assistant Centre/Community Manager role and responsibilities
  • Support Staff Role and Responsibilities
  • Member Move In Procedural Checklist
  • Member Move out Procedural Checklist
  • Post/Mail Services Protocol
  • Virtual Office Service Protocol
  • Tailored Membership Agreement – resident member
  • Tailored Membership Agreement – virtual
  • Credit Control Policy and Templates
  • Move out upsell to virtual or third party user templates
  • Meeting Room Management Protocol
  • Client Dispute Resolution Procedure
  • Touring Procedures, Meet and Greet Protocol, Best Practice for Conversion and Real Time Sales Opportunities
 
 

Our close connection with the Flexible Workspace industry gives us unique access to the constantly evolving workspace technologies and member management software that automate revenue streams, provide member insight, enhance online conversions and develop deeper member relationships. We work with the best in class providers and can offer you solutions and implementation consultancy in all of the following areas:

  • White Label E-Commerce
  • Online Meeting Room Reservations
  • CRM - Leads, Space Tours and Sales
  • MRM - Member Relationship & Lifecycle Management
  • Automatic Invoicing & Online Payments 
  • Revenue & Performance Reporting
  • Print Management, Copying and Scanning
  • Client & Community Portals
  • Office Workspace Members Directory
  • Vacancy and Renewal Management
  • Meeting Room Integration
 
 
 

We will plan the structure of your staffing and support network and provide advice and guidance on the roles to fulfill service and operational delivery of the space. We can also develop induction & training manuals as well as continuing education programmes and for all staff members from community managers, operational staff and managerial both local and regional.